Massage franchise claims top spot in spa category

September 20, 2022 // Franchising.com // ST. LOUIS, Mo. - MassageLuXe, one of the fastest-growing massage and spa franchises in the country, has been recognized on Newsweek’s 2023 America’s Best Customer Service list, ranking No.1 in the spa category.

“We’ve worked very hard for this distinction, and receiving a number one ranking in this category is a tremendous honor for our brand,” says Mark Otter, MassageLuXe CEO. “We are dedicated to providing our customers with the best experience every time they walk through the door of any of our franchise locations. We are proud of our franchise owners who continue to elevate the standards of MassageLuXe.”

Newsweek and Statista identified America’s Best Customer Service brands based on an independent survey of more than 30,000 United States customers. Respondents were asked whether they would recommend brands and to assess them in the following areas: quality of communications, professional competence, range of services, customer focus, and accessibility. The results include brick-and-mortar as well as online retailers and service providers from 166 categories, spanning a broad spectrum of customer experiences. The final list recognizes the top three to five brands in each category.

For additional information about MassageLuxe’s ranking on Newsweek’s America’s Best Customer Service List, visit this link: newsweek.com/rankings/americas-best-customer-service-2023.

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